Contact Us

Axelfish customer support is available by email for order questions, product guidance, policy questions, and general feedback. Write to longdun553@outlook.com and include your order number when your request concerns an existing purchase. We will review messages in the order received and reply with the next practical step. Our business address is Hongo, Bunkyo-ku, Tokyo 113-0033, Japan. Axelfish ships only to addresses in the United States at this time. The address is provided for business correspondence and does not automatically indicate a return authorization. Contact support before sending any package so the team can confirm the correct instructions. For faster help, describe the product category, the date of purchase, and the issue you are seeing. Do not include payment card numbers, passwords, or identity documents in email. We do not publish a customer service phone number; email is the official contact channel.